Satisfaction of Students Towards the Academic Library Facilities

1. 0 INTRODUCTION This section will discuss the land of the study, the statement of the problem, look into question, re hunting objective, methods used and the limitations of the research. 2. 1 Background Academic program subroutine depository subroutine library is an important addition at Higher direct Institution because the library complements the need of students at Higher train Institution. Malaysia today encourages the citizen to pursue drill culture to gain to a greater extent association and information. University Technology Mara of Segamat, Johor have a high technology of library known as PERPUSTAKKAN TUN DR ISMAIL (PTDI).As at PTDI, on that point argon many facilities come throughd by the vigilance in browse to support students to conk easier to reap information. According to Longman Dictionary Contemporary side third edition, library refers to a elbow get on or building containing books that can be looked at or borrowed. A library is a collection of s ources, resources, and service, and the structure in which it is housed it is organized for use and maintained by a public body, an institution, or a private individual. In the more traditional sense, a library is a collection of books.In Malaysia, library already been implemented since years 1956 which first be established of Perpustakaan Negara Malaysia. This library has been getting the permit by Public Library Services for the Federation of Malaya. This library has been getting the permission by Public Library Services for the Federation of Malaya. The significance of library is depends on the usage by the uses which is for education or just for entertainment to fill up the free time. The people ar sincerely like to spends time for reading will be request that the library is the most of peaceful mastermind on earth and with the full of knowledge.Here ar about points to highlight the important of library. Firstly it is inculcating the reading habits among children, teenager s and also adult. This is because library is the place for getting the new information new(prenominal)wise to increase the knowledge non solely for external usage besides also internal lowstanding. Library is a place for learning down the stairsstand especially for the children. By having a rophys of type of book its can attract the children to continuing reading and the extensive genre of childrens literature is an essential part of the growing up process. Library is non only for students, users and lecturers only.Library also essential for community to be the mechanism to gain more information and resources of knowledge to be the knowledgeable citizen. Three main types of library described by The Indexer (2008) atomic number 18 public libraries, academic libraries and special libraries. In this name, we would like to ascertain the merriment of library usage in UiTM Segamat towards the academic library facilities. We can measure based on the satisfaction of the user ba sed on the different positioning and dimension. 2. 2 Problem Statement PERPUSTAKKAN TUN DR ISMAIL tends to be the leader of source of any information.In achieving their target to they have to improve their customer satisfaction on facilities provided. Refer to the Mohammad A. Hassanain and Ali A. Mudhei (2006) the main purpose of conducting the assessment was to determine whether or not design decisions made by design professionals atomic number 18 providing the performance needed by users who use the ease. In UiTM Segamat, there atomic number 18 problems where quad for students to reading is insufficient, leave out of control for photocopier and imprint machines, no twenty iv hours room for staying up, no asylum place for lulus storage, and inadequate of toilets provided.The necessity on library to provide reference function is critical, based on their role to support university core business that is to produce great fine-tune which is needed by industry. The question is did student obtain the quality that they must get? Other than that, what is their light on library quality services provides as an important academic facility based on types of services? Is it low or more than their perception? An different thing, what is their satisfaction train on services quality at PTDI? 2. 3 Research Question 1. 3. 1How to determine the level of effectiveness facility in library? . 3. 2What ar the stages of the students perception on services facility provided? 1. 3. 3What argon needed to improve in term of element facility in library? 2. 4 Research Objective 1. 4. 1To determine the level of effectiveness facility in library 1. 4. 2To identify the student perception on services facility provided 1. 4. 3To measure what ar need to improve in term of element facility in library 1. 5 Methodology In order to gather all the information, we argon only distributing questionnaire and making query in completing our research. . 5. 1 Questionnaires We had distri buted around 60 sheets of questionnaire which were given to the UiTM Segamat students especially from Degree students. By victimisation this method we can get all the information. 1. 5. 2 Discussion Apart from that, we were also using the handling method to seek for the information about this matter. 1. 5 Limitation of Study In order to exit with this research, we will face with some of limitations 1. 6. 3 Questionnaires We distribute 60 copies of questionnaires but somehow we just get 50 copies in return.Students do not have sufficiency time to give cooperation to us to manage the questionnaires. Students also do not give a full of concentration during answer the questionnaires. 1. 6. 4 data Analysis It is hard for us construct the data abridgment such as the pie graph and the draw a blank map. 2. 0DATA ANALYSIS AND FINDINGS In this section, we analyzing all the data and the finding will be report and will sustain with level of effectiveness facility in library and we be using one of the types of data analysis which is descriptive analysis. This section will present the findings from the various resources that were used.The findings are divided into five section, which are demographic, level of satisfaction on library facilities, details of dissatisfaction towards library facilities provided, the elements that need to be improved and suggestion. In this research paper, we shew the result of this research regarding satisfaction of students towards the academic library facilities in PERPUSTAKKAN TUN DR ISMAIL. The dimension is only way on facilities only instead of services provided. Students perception is different each former(a) and we conclude all the data analysis data using SPSS. 2. 1Data analysis using SPSS 2. 1. Section 1 Demographic Figure 1 Pie chart for gender sex oftenness Male 21 pistillate 29 perfect 50 parry 1 skirt for relative frequence of gender Data turn up that 42 pctage of total number of students replied the ques tionnaire is male students and the rest about 58 pct is female. effeminate student responds more rather than male student for this survey Figure 2 Pie chart for era Age frequence 21-25 44 26-30 6 enumerate 50 delay 2 remit for frequence of age From the pie chart above, we can conclude that 88 pct of students who respond on this survey were at the range of age between 21 until 20 years old.Where the 12 share left are for those respondents are that range of age between 26 until 30 years old. Figure 3 Pie chart for status Status oftenness Single 50 Married 0 TOTAL 50 carry over 3 dining table for frequence of status Total one C pct of the respondents are still integrity and not married yet. This is because there is only a little number of students that already. That is why the status of respondent is mainly single. Figure 4 Pie chart for course Course Frequency Marketing 10 finance 20 Islamic Banking 10 Accounting 10 TOTAL 50 tabulate 4 Table for frequence of courseFrom the pie chart and frequency table, we can describe that 20 percentage are those for students from Marketing, 40 percent from Finance, 20 percent from Islamic Banking and other 20 percent of respondent is from Accounting students. Figure 5 Pie chart for part of students Part Frequency 1 6 3 5 4 26 5 13 TOTAL 50 Table 5 Table for frequency of part answerer are 12 percent come from the part 1, 10 percent part 3, 52 percent part 4 and other 26 percent from part 5. 2. 1. 2Section 2 Level of satisfaction on library facilities Figure 6 demote chart for satisfaction of students Level Frequency pct % precise at ease 10 20 roughly Satisfied 25 50 displease 15 30 Very disgruntled 0 0 TOTAL 50 100 Table 6 Table for frequency of satisfaction of students 20% of the respondents are very pleasant with the facilities in library. 50% of respondent are sanely agreeable with the facilities and 30% of the respondents are neutral. There is no number of students not well-off with facilities in library in UiTM Segamat. Figure 7 eject chart for reference book Level Frequency Percent % Very satisfied 10 20 Somewhat Satisfied 28 56 displease 12 24 Very Dissatisfied 0 0 TOTAL 50 100Table 7 Table for frequency of reference book 20 percent of the respondents are very satisfied with the book provided by the library. 56 percent are somewhat satisfied and dissatisfy is about 24 percent. There is no very dissatisfaction of responding regarding the book. Figure 8 Bar chart for library space Level Frequency Percent % Very satisfied 5 10 Somewhat Satisfied 25 50 Dissatisfied 20 40 Very Dissatisfied 0 0 TOTAL 50 100 Table 8 Table for frequency of library space Based on data above, there are 10 percent of respondents are very satisfied with the space of library environment provided.They value the space can make the comfortable to study and reading. 50 percent of respondent are somewhat satisfied and 40 percent of respondents are dissatisfied. There is no very dissa tisfaction regarding the space of library. Figure 9 Bar chart for treatment room Level Frequency Percent % Very satisfied 5 10 Somewhat Satisfied 30 60 Dissatisfied 14 28 Very Dissatisfied 1 2 TOTAL 50 100 Table 9 Table for frequency of sermon room 10 percent of the respondents are very satisfied with the discussion room availability. They ideate that the room are really suitable for manage group discussion. 0 percent of respondents are somewhat satisfied and 28 percent are dissatisfied. There is 2 percent of respondents are very dissatisfied with the discussion room. Figure 10 Bar chart for the time period of 12 hours room Level Frequency Percent % Very satisfied 8 16 Somewhat Satisfied 23 46 Dissatisfied 13 26 Very Dissatisfied 6 12 TOTAL 50 100 Table 10 Table for frequency of the time period of 12 hours room Statistic shown that 16 percent are very satisfied with the time period of 12 hours room are really convenience. 46 percent of respondent are somewhat satisfied, 26 per cent are dissatisfied.Unfortunately, there is 12 percent of respondent are very dissatisfied with the time. Figure 11 Bar chart for printing and elope services Level Frequency Percent % Very satisfied 8 16 Somewhat Satisfied 23 46 Dissatisfied 13 26 Very Dissatisfied 6 12 TOTAL 50 100 Table 11 Table for frequency of printing and photocopy services 16 percent of respondents are very satisfied with the services of printing and photocopy that provided by library. 46 percent are somewhat satisfied, 26 percent are dissatisfied and 12 percent of respondents are very dissatisfied about the services.Figure 12 Bar chart for satisfaction of toilet chink Level Frequency Percent % Very satisfied 8 16 Somewhat Satisfied 25 50 Dissatisfied 12 24 Very Dissatisfied 5 10 TOTAL 50 100 Table 12 Table for frequency of satisfaction towards toilets condition 16 percent of the respondents are very satisfied with the condition of toilet. They think the condition is on the good manner. 50 percent are somewhat satisfied, 24 percent are dissatisfied and other 10 percent are very dissatisfied. Figure 13 Bar chart for the function of CCTV Level Frequency Percent %Very satisfied 8 16 Somewhat Satisfied 25 50 Dissatisfied 17 34 Very Dissatisfied 0 0 TOTAL 50 100 Table 13 Table for frequency the function of CCTV 16 percent of the respondents are very satisfied with the function of CCTV in the library, 50 percent are somewhat satisfied and 34 percent are dissatisfied. There is no very dissatisfaction for CCTV usage. Figure 14 Bar chart for safety of the bag shelf Level Frequency Percent % Very satisfied 0 0 Somewhat Satisfied 10 20 Dissatisfied 25 50 Very Dissatisfied 15 30 TOTAL 50 100Table 14 Table for frequency satisfaction safety of bang shelf There is no respondents are very satisfied with the safety of bag shelf that provided by library, 20 percent are somewhat satisfied, 50 percent dissatisfied and other 30 percent are very dissatisfied. 2. 1. 3Section 3 Details of Dissatis faction Towards Library Facilities Provided Figure 15 Bar chart for satisfaction of reference books Level Frequency Percent % potently score 3 6 equal 30 60 just about discord 15 30 take issue 12 24 TOTAL 50 100 Table 15 Table for frequency of satisfaction sources of reference books percent of the respondents are strongly agree with the reference books are not suitable with the requirement of the study. 60 percent are agreed, 30 percent are slightly disagreeing and other 24 percent disagree. Figure 16 Bar chart for the satisfaction of arrangement of single table Level Frequency Percent % potently Agree 0 0 Agree 8 16 Slightly Disagree 32 64 Disagree 10 20 TOTAL 50 100 Table 16 Table for frequency of satisfaction of arrangement of single table 16 percent of the students are agreeing that the arrangements of the single tables in the library are not suitable for revision. 4 percent slightly disagree and other 20 percent are disagreeing. Figure 17 Bar chart for the time peri od for usage of study rooms Level Frequency Percent % Strongly Agree 9 18 Agree 18 36 Slightly Disagree 20 40 Disagree 3 6 TOTAL 50 100 Table 17 Table for frequency of the time period for usage of study rooms 18 percent of the respondents are strongly agree with the 12 hours time period for usage of study room is insufficient, 36 percent are agree, 40 percent slightly disagree and other 6 percent are disagree. Figure 18 Bar chart for the toilet satisfaction Level Frequency Percent %Strongly Agree 2 4 Agree 32 64 Slightly Disagree 8 16 Disagree 8 16 TOTAL 50 100 Table 18 Table for the frequency of the satisfaction of toilets 4 percent of the student strongly agree with toilet are invariably under precautions services, 64 percent agree and 16 percent respondent slightly disagree and disagree with the tutelage of the toilets. Figure 19 Bar graph for the printing and photocopy Level Frequency Percent % Strongly Agree 10 20 Agree 15 30 Slightly Disagree 6 12 Disagree 19 38 TOTAL 5 0 100 Table 19 Table for the frequency of printing and photocopy 0 percent of the respondent are strongly agree that the number printing and photocopy machine are insufficient, 30 percent agree, 12 percent slightly disagree and other 38 percent disagree. Figure 20 bar chart for place of the bag shelves Level Frequency Percent % Strongly Agree 21 42 Agree 20 40 Slightly Disagree 9 18 Disagree 0 0 TOTAL 50 100 Table 20 Table for the frequency of the bag shelves 42 percent of the respondents are strongly agree with the safety shelves lack in security and safety, 40 percent agree and other 18 percent slightly disagree.Figure 21 Bar chart for the electricity points Level Frequency Percent % Strongly Agree 12 24 Agree 25 50 Slightly Disagree 5 10 Disagree 8 16 TOTAL 50 100 Table 21 Table for the frequency of the electricity points 24 percent of the respondents are strongly agree that the number of electricity points in the library are not enough based on the usage of students toward s it. 50 percent agree, 10 percent slightly disagree and other 16 percent are disagree. 2. 1. 4Section 4 The Elements That Need to be Improved Figure 22 Pie Chart for upgrading chairs sexual practice FrequencyYes 20 No 30 TOTAL 50 Table 22 Table for frequency of upgrading chairs 60 percent of the respondents are agreeing that the library should add more chairs and table availability, 40 percent of respondents are not agreeing. Figure 23 Pie chart for the special electricity points Gender Frequency Yes 33 No 17 TOTAL 50 Table 23 Table for the frequency of the additional electricity points 66 percent of the respondents are agreeing to add more the electricity points at the library because it is not sufficient. 34 percent are not agreeing to add electricity points.Figure 24 Pie chart for the space available for 12 hours room Gender Frequency Yes 37 No 13 TOTAL 50 Table 24 Table for the frequency of the space available for 12 hours room Data above show that 74 percent from the respondent agree that the library should provide more space available for 12 hours room and other 26 percent not agree. Figure 25 Pie chart for the toilet condition Gender Frequency Yes 18 No 32 TOTAL 50 Table 25 Table for the frequency of toilet condition 18 percent of the respondent agreeing that the toilet should be improve and other 64 percent said that the toilet in good condition.Figure 26 Pie chart for safety bag shelves Gender Frequency Yes 48 No 4 TOTAL 50 Table 26 Table for the frequency of the safety bag shelves 96 percent of the respondent agreeing that the safety bag shelves should be improves and other 8 percent are disagreeing. Figure 27 Bar chart for the improvement of CCTV Gender Frequency Yes 20 No 30 TOTAL 50 Table 27 Table for the frequency of improvement CCTV 40 percent of the respondents are agreeing to improve the use of CCTV in the library. 60 percent of them are disagreeing to improve because they think the facilities are accurateFigure 28 Pie chart f or the photocopy machines and printers Gender Frequency Yes 44 No 6 TOTAL 50 Table 28 Table for the frequency of the photocopy machines and printers 88 percent of the respondents are agreeing the photocopy machine and printers should be improved and 12 percent are disagreeing. 2. 1Discussion Based on the data analysis and the finding, we also include all the opinion of the respondents as for their feedback regarding the questionnaire researching about the level of satisfaction towards library facilities.After doing this research, we found that some students are not satisfied with the library facilities. They postulate more such as want more space area in library, asking UITM focusing to improve the wireless in the library, entrust more computer as the students are many, increase the student safety things, improvement of the toilet also, and they elect want have a good network during office hours. All these opinions from their feedback show us that theres more action needs to ta ke place for achieved the level of satisfaction towards library facilities.In order to improve more the services in library, all the facilities provided are playing the role. It is because without the good facilities, how the library wants to adjure a good service? Which mean the facilities are related with the services that the library offer. Some of the respondents are giving a good feedback but some are not. They believe that all the library facilities are need to be improve more in order to attract more students to come the library. It is because some students doesnt like to come to the library because not satisfied with the facilities were provided.They feel uncomfortable and sometimes they felt that they choose want study at room or their own places. 3. 0CONCLUSION Based on the data analysis and findings, we discover that the level of satisfaction towards library facilities are not achieved a good level. Some of the respondents are giving a good feedback but some are not. The y believe that all the library facilities are need to be improve more in order to attract more students to come the library. It is because some students doesnt like to come to the library because not satisfied with the facilities were provided.They feel uncomfortable and sometimes they felt that they prefer want study at room or their own places. 4. 0RECOMENDATIONS Refer to the our research, we have been implemented to search what the elements or factors that need to be improve in term of the facilities at the PERPUSTAKAAN TUN DR ISMAIL. What we have been look into at this library, the things that need to seriously improvise are increase the availability of the chairs and table. This is because, the chairs and tables for the student to study are not supported with the numbers of student in the UiTM.Most of the student need to wait for their turn to study or to get resources, this is because the there has no place for them to sit while getting the information needed. So, by this the management needs to provide more chairs and tables for make any back up if there a lot number of students want to study at the library. Other than that, the facilities that need to be improve is on the providing additional number if perforate accessibility. Based on what we see, most of the student will bring along their laptop computer to study at libraries.This is because of the wireless system are provided and easy for them to get through of information or data during the study session. But the problems occur when the availability of plug are limited and they have to get turn to using the plug for charging their battery. Some of the students are like to spend their time in library for making assignment, research or to get information in library. So with the limited number of plug it become as a barriers to them for staying at the library for the long period of time. Moreover, the elements that need to improvise are provides more space for 12hours room.The availability of that r oom now, it cannot be vital with the student requirement. This is because, they need more space for study in that particular room. With the limited space which only can provide for less than 30 persons in that room makes the study for environment are not comfortable otherwise the space are very small and it is not suitable. So, the management needs to make up the space to become more relevant and also can support more students to using that room more effectively. Other than that, the management of library needs to manage the toilet condition.This is because, when the students want to use the toilet, they need to go down stairs and go to the toilet at the entrance of PTDI library. This is because, toilet which in the library is always under the maintenance and it is not properly for the accessibility of toilet is not capable with not only for the student but also for the other users that come to our library. Therefore, increase in safety of beg shelf. At PTDI the safety of the bag ar e under the obligation of the students itself, but the place stated for the beg shelf are not suitable this is because it is located outside from the library and there is no lock provided.Although, the safety of the bag under the students itself, the librarian have to provide a proper place for the beg shelf in the meantime it can reduce of the pilferage cases. Next is improvement on using the closed-circuit television (CCTV). By having this system, the cases of disconnected of books, vandalism, students bad attitude and so on can be reducing although it cannot be fully eliminate. other than is providing the room for pray. As we know, majority of the students in UiTM is the Muslim students, it is necessary for providing the space for praying. Moreover is, prerequisite more on photocopy machine and printer availability.What we have been look that, the photocopy machine are always cannot be used because of the breakdown and the machine are only two been provided. So, the management needs to provide more machines for the usage of students and its same goes to printer services. References Longman dictionary of contemporary English (4th edt. ). (2003). Harlow, England Longman Ruin, J. E. (2008). Business planning and report writing. Petaling Jaya Leeds Publications. Choo, A. F. W & Onn, C. T. (2012). Easy steps to report writing new revised edition. Marshall Lavendish (Malaysia) Sdn Bhd. Appendix